What's New

Service Canada: How We Can Help
Read about how Service Canada is designed to work for you and discover what we’ve already accomplished.

What is Service Canada?
Service Canada is the Government of Canada’s one-stop service delivery network. In partnership with other departments, agencies, and levels of government, it gives Canadians easy access to a wide range of the programs and services they need in one place. To provide better service to all Canadians across the country, Service Canada combines telephone, Internet, mail, in-person, and outreach and mobile services.

Service Canada is committed to providing excellent, convenient service to all Canadians. Our goal is to enhance services and add new ones on an ongoing basis. With the help of a number of client satisfaction recording tools, we will keep track of Canadians’ changing needs and continuously improve.

What We Offer
Service Canada is bringing together a growing number of services from federal departments and agencies. We are also building partnerships with other levels of government and community service providers to bring more services together for Canadians. Whether you want to apply for Employment Insurance, a passport, find a job, or get a Social Insurance Number, Service Canada is the place to go.

Our Scope
Who we serve:
Over 32 million Canadians of all walks of life, including youth, seniors, Aboriginal people, persons with disabilities, and new Canadians;
Communities across the country, with a particular focus on extending service into rural, remote and northern locations.
Each year, Service Canada’s activities include:
Processing more than 5 million applications for benefits
Paying $65.7 billion in benefits to Canadians ($180 million per day)
Making 124 million individual payments
Receiving 1.5 million requests for Social Insurance Numbers
Receiving and reviewing passport applications – the 35 Service Canada Centres offering these services have accepted more than 40,000 applications since April 2005
Posting 800,000 job ads
Handling more than 65 million calls to the Government of Canada
Providing electronic services to more than 2.5 million Canadians each week
Conducting 500,000 client interviews
Completing more than 250,000 direct client contacts through outreach services
Mailing more than 20 million letters
Interacting with more than 55,000 community organizations